Terms of Service

1. Acceptance of terms

These Terms of Service ("Terms") form a legally binding agreement between you and BookPhysio.in ("BookPhysio", "we", "us"). By creating an account, booking a session or otherwise using the Platform, you confirm that you have read, understood and agreed to these Terms and to our Privacy Policy.

If you do not agree with any part of these Terms, please do not use the Platform.

2. Eligibility

You must be at least eighteen years old and legally able to enter into a contract under Indian law to use the Platform. If you are booking on behalf of a minor or a dependent family member, you confirm that you have the authority to do so and accept these Terms for them.

3. What BookPhysio is

The physiotherapists you book through the Platform are independent professionals. They are not our employees, agents or partners in any legal sense, and they are solely responsible for the clinical care they deliver.

4. Not a medical service

Nothing on the Platform is medical advice, diagnosis, prescription or treatment. Any information we show about conditions, techniques or recovery is general educational content and should not be relied on for clinical decisions.

If you are having a medical emergency, please call your local emergency number or visit the nearest hospital. Do not use BookPhysio to seek urgent or emergency care.

5. Accounts and access

• You agree to provide accurate, current and complete information when you register, and to keep it updated.
• You are responsible for keeping your mobile number, OTP and login details confidential, and for every activity that takes place under your account.
• You must notify us immediately if you suspect that your account has been used without your permission.
• We may refuse to create, suspend or close an account if we reasonably believe it has been used to break these Terms or the law.

6. Bookings and payments

Session fees, applicable Goods and Services Tax (GST) and the payment option (online checkout or pay-at-visit, where the provider has enabled it) are shown clearly before you confirm a booking. All prices are in Indian Rupees (INR).

Online payments are handled by Razorpay and its partner banks. By completing a payment, you also agree to the applicable terms of the payment processor. We issue a GST-compliant invoice for every online payment processed through the Platform.

A booking is only confirmed once the provider has accepted it and you have received a confirmation message. If a booking cannot be honoured, you will receive a full refund of any amount already charged.

7. Cancellations and refunds

• You can cancel or reschedule a session free of charge up to four hours before the scheduled start time through your Patient Dashboard.
• Cancellations made within four hours of the session, or no-shows, may be charged in full at the provider’s discretion.
• If the provider cancels, or if the session cannot take place for reasons attributable to the provider or BookPhysio, you will receive a full refund to the original payment method.
• Refunds for eligible online payments are usually processed within five to seven working days, though the exact time depends on your bank.
• If you believe a session was not delivered as promised, please contact us within seven days so that we can investigate with the provider.

8. Acceptable use

You agree not to:

• Use the Platform for anything unlawful, fraudulent or harmful.
• Misrepresent your identity, medical needs or relationship with a minor or dependent.
• Harass, threaten, defame or behave inappropriately towards providers, staff or other users.
• Attempt to access, scrape, reverse-engineer or disrupt the Platform or its security measures.
• Post content that is misleading, defamatory, obscene, infringing or otherwise unlawful.
• Use the Platform to solicit patients or promote services outside a booking context, unless we have given you written permission to do so.

9. Provider obligations

Physiotherapists listed on the Platform are expected to:

• Hold valid and current registration with the Indian Association of Physiotherapists (IAP) or a recognised State Council, and share their registration details with us for verification.
• Provide care that follows the professional and ethical standards set by the IAP and any applicable state regulator.
• Keep their availability, pricing and service details accurate, and honour confirmed bookings.
• Handle patient information confidentially and only use it for the purpose of delivering care.
• Issue appropriate receipts or invoices for any amounts collected directly at a pay-at-visit session.

BookPhysio verifies registration details to the extent reasonably possible, but cannot guarantee the clinical outcome of any session. Patients are encouraged to exercise their own judgement when choosing a provider.

10. Content and intellectual property

The BookPhysio name, logo, design, site code and editorial content are owned by BookPhysio or its licensors and are protected by Indian and international intellectual property laws. You may not copy, modify, distribute, sell or create derivative works from any part of the Platform without our written permission, other than for personal, non-commercial use of the features we provide.

When you submit content to the Platform (such as reviews, booking notes or profile details), you keep ownership of it, but you grant us a non-exclusive, royalty-free, worldwide licence to host, display and use that content for the purpose of operating and improving the Platform.

11. Limitation of liability

The Platform is provided on an "as is" and "as available" basis. We take reasonable care to keep the site running and the information on it accurate, but we do not guarantee that it will always be free of errors, interruptions or security incidents.

To the fullest extent permitted by Indian law, BookPhysio, its founders, employees and service providers are not liable for any clinical outcome, indirect loss, loss of data, loss of profits, or any special or consequential damages arising from your use of the Platform or from any session delivered by a provider you booked through it.

Our total liability to you for any claim connected with the Platform or a booking will not exceed the total platform fees actually paid by you for that booking.

12. Indemnity

You agree to indemnify and hold BookPhysio harmless from any claim, demand, loss or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or the rights of another person.

13. Suspension and termination

You can close your account at any time by writing to support@bookphysio.in. We may suspend or terminate your access if we reasonably believe you have broken these Terms, put other users at risk, or engaged in unlawful activity. Sections of these Terms that by their nature should survive termination (such as liability, indemnity, content licence, and governing law) will continue to apply.

14. Governing law and disputes

These Terms are governed by the laws of India. If a dispute arises, we first ask you to contact us so we can try to resolve it informally within thirty days.

If informal resolution is not possible, the dispute will be submitted to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India, unless mandatory consumer-protection laws require otherwise.

15. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify registered users by email or an in-app notice. Your continued use of the Platform after an update means you accept the revised Terms.